Talk:Goals of the iCare project/@comment-26055714-20150203210402

In my opinion, we don't need to divide bussines and technical goals for this deliverable.

Regarding to Kazman, et al. bussiness goals could be categorized in five classes:

1- Reduce total cost of ownership

2- Improve capability/quality of system

3- Improve market position

4- Support improved bussiness processes

5- Improve confidence in and preception of the system

We can include the technical goals in "Improve capability/quality of system" class.

Also, In Kazman, et al. there are deatailed classifications of these five classes:

1- Reduce Total Cost of Ownership

• reduce cost of development − manage flexibility − distributed development − portability − open systems/standards − testability − product lines − integrability − interoperability • reduce cost of deployment and operations − ease of installation − ease of repair • reduce cost of maintenance − flexibility/configurability • reduce cost of retirement/moving to a new system − retiring systems − smooth transition to follow-on systems − replace legacy systems

2- Improve Capability/Quality of System

• performance • reliability/availability • product lines • ease of use • security • safety • scalability/extendibility • functionality • system constraints • internationalization

3 - Improve Market Position

• expand or retain market share • maintain or improve reputation • enter new markets • reduce time to market

4- Support Improved Business Processes

• support distributed development • maintain jobs of workforce on legacy systems

5- Improve Confidence in and Perception of the System

• maintain/expand reputation.

Another important point is that the bussiness goals should be measurable and clear. For example we cannot define one of these class titles as a bussiness goal. We should make it clear and specific and measurable. Because in this way we can evaluate our achievements in the project. In Lotichyou can read more about this issue. Here are some examples of bussiness goals written there:

1. Reduce overall budget costs by 10% by 20xx 2. Increase market share by 5% by 20xx 3. Increase revenues by 20% by 20xx 4. Increase customer satisfaction by 5 pts by 20xx

In addition, there exist good information about this topic here.